Refund Policy

We would rather you start on the free Pearl plan and upgrade only when the app has earned it. If a paid plan still doesn’t work out, this is how refunds are handled.

1. Try before you pay

Every feature of the paid plans can be evaluated from the free plan and a conversation with us on WhatsApp. Nothing is locked behind a payment you haven’t seen working first.

2. Fourteen-day window

If a paid annual plan is not working for your shop, contact us within 14 days of the first purchase and we will refund the payment in full. Refunds go back to the original payment method.

3. Renewals

Renewal charges can be refunded if you contact us within 14 days of the renewal date and the new term has not been substantially used. You can switch off renewal at any time before it happens.

4. How payment partners are involved

Purchases made on the web are processed by Paddle as merchant of record; refunds are issued through Paddle. Purchases made through Google Play follow Google Play’s refund process, and we honour the same 14-day window there.

5. Add-on services

One-time services (data migration, guided setup) are refundable if the work has not started. Once the migration or setup is delivered, they are non-refundable.

6. After a refund

Your account moves to the free plan. Your invoice history stays readable and exportable — a refund never locks you out of your own data.

7. How to ask

WhatsApp +91 90255 33122, call +91 87781 71269 or +91 44 4283 6406, or email info@auromine.com with your registered number. Refunds are processed within 7 working days of approval.